DEFINITIONS

“Seller/we/our/us/Re-Visible” means Re-Visible, a company registered in France. Our HQ is at 4 – 6 rue des Chauffours, Cergy, 95000, France and the company's website www.re-visible.com

“Customer” means the person or company to whom this document is addressed.

“International Customer” shall mean, “Customer” from outside France.

“Website” shall mean, www.re-visible.com or any other subdomains of re-visible.com which may be accessible unless expressly excluded by their own terms and conditions.

“Online Store” shall mean the method by which the Customer browses and purchases the products from Re-Visible, being the Website and/or the Mobile Website.

“Order” shall mean the submission of an order for products on the “Online Store” by the “Customer”.

GENERAL

1. 1These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Re-Visible, to the buyer hereafter referred as the Customer.
2. 2The Online Store is for use by individuals aged 15 and over. You should not use the Online Store if you are under this age.

PRICE

1. 1The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. Nevertheless if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
2. 2Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
3. 3For French shipments all prices are quoted in Euros and include VAT (where applicable) at the applicable current rate chargeable in France for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
4. 4The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

PAYMENT

1. 1Payments may be made by one of the following payment methods specified or of the alternative methods that may be applicableat checkout (except International Customers see clause 16) unless otherwise specified:

Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron

2. 2You may select to view the price of the products on our Online Store in any currency supported by us and the relevant exchange rate at the date you make payment shall be applied on checkout so payment is received by us in Euros.
3. 3Any discount or other promotional codes issued by Re-Visible from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value.
4. 4We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).

.

PASSING OF PROPERTY

1. 1 Re-Visible shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by Re-Visible.

ORDERS

1. 1All Orders are subject to acceptance and availability. Upon placing an Order with Re-Visible, the Customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the Order has been accepted by Re-Visible.

Order acceptance and the creation of the contract between Re-Visible and the Customer will start at the time the products ordered by the Customer are despatched from Re-Visible’s warehouse to be delivered to the address supplied by the Customer.

2. 2Re-Visible will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part (and, subject to applicable laws, including laws relating to data protection and privacy) Re-Visible cannot be held liable for any loss suffered by Re-Visible if a third party procures unauthorised access to any data you provide when accessing or ordering from the Online Store.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Online Store; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3. 3Products purchased from Re-Visible are not for re-sale or distribution. Re-Visible can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.

DELIVERY

1. 1Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.

If there are delays in the delivery caused by the supplier, the carrier or any other third party then Re-Visible will contact you as soon as possible to let you know and, provided we do this, we will not be liable for such delay. If there is a substantial delay you may end the contract using the procedure at clause 10 below and will be entitled to receive a refund for any products you have paid for but not received.

2. 2We deliver to the countries listed on the Online Store, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Online Store carefully before ordering goods.
3. 3If you order goods from the Online Store for delivery to one of the International Delivery Destinations outside of Europe, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
4. 4You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
5. 5If you order goods from the Online Store for delivery to one of the International Delivery Destinations inside of Europe. Import duties and taxes are included within the price you pay and we will arrange for this to be paid over to the relevant authorities on your behalf.
6. 6You will be responsible for payment of any additional costs or surcharges that arise separately when the delivery reaches its final destination
7. 7You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
8. 8If Re-Visible deliver your products late then you may treat the order as at an end in any of the following circumstances: if Re-Visible have refused to deliver the goods, if delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or if you told Re-Visible before the order was accepted that delivery within the delivery deadline was essential. If you do not want to end the order, you can set another delivery deadline (which must be reasonable) and end the order if Re-Visible don’t meet the new order deadline. Otherwise, you can cancel the order and we will refund any amounts paid for the products and delivery.

Where products have been delivered, you must return these to Re-Visible at the address 4 – 6 rue des Chauffours, Cergy, 95000, France and we will refund the costs of such return.

9. We will do our very best to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

• France : 2 to 4 days 
• DOM : 5 to 10 days 
• Europe, USA & rest of the World : 5 to 10 days

 

SHIPPING

1. 1All Orders will be delivered using the service as detailed at the time of ordering. Re-Visible has the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be notified to you prior to completion of your order.

PASSING OF RISK

1. 1Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Re-Visible accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
2. 2In the event of an order being lost by a third party which has either been authorised by you to accept the products or a courier commissioned by you to deliver the products, Re-Visible bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email or otherwise in writing. You will then be required to return the goods together with their original packaging to the Re-Visible trading address, 4 – 6 rue des chauffours, Cergy, 95000, France.
3. 3 Where the goods are signed for, the customer bears the risk once the goods are signed for (provided they are signed for by the customer or a person identified as authorised by you). If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods (for the avoidance of doubt, signature for the parcel does not affect your rights of return under clause 10).

TITLE AND DEFECTS

1. 1The Products shall be owned by you once we have received payment in full for the Products. The Customer shall inspect the goods within a reasonable time after their receipt. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. The Customer shall notify the seller in writing or by email if the goods are faulty or misdescribed and shall be entitled to a full refund, to get the product repaired or replaced or to get some of their money back (please see clause 10 below).

RETURNS PROCEDURE

1. 1If the goods are to be rejected, the Customer shall comply with the return procedure as defined in this clause 10. Re-Visible will not accept any returned goods should the return not follow the aforementioned return procedure.

2. 2The Customer must follow the returns policy set out and this requires emailing Re-Visible (postmaster@re-visible.com) to notify their intention to return any goods,.

3. 3In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Re-Visible within 30 days of delivery and return the product to Re-Visible before the refund can be issued. This requires emailing Re-Visible (postmaster@re-visible.com) to notify their intention to return any goods,

We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

The 10.5In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Re-Visible. Goods must be returned to Re-Visible before the partial refund can be issued.

4. 7In cases where you wish to cancel due to something we have done or are going to do, you should notify us at (postmaster@re-visible.com) in accordance with our returns procedure and we will refund you in full for any products not provided (including delivery costs). You may also be entitled to compensation. This includes the following:
   1. 7.1 Re-Visible have told you about an upcoming change to the product or these terms which you don’t agree to;
   2. 7.2 Re-Visible have told you about an error in the price or description or the product and you don’t want to proceed;
   3. 7.3Delivery of the products has been substantially delayed by an event outside of our control; and
   4. 7.4The Customer has a legal right to end the order because of something Re-Visible have done.
5. 8Where the Customer wishes to return a Product it must either return them in person, post them back to Re-Visible or (only if they are not suitable for posting) allow us to collect them from you. Where you are returning products pursuant to clauses 6.6, 10.3, 10.4 or 10.7 then we will pay the costs of postage or collection.

CANCELLATIONS

1. 1Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure outlined in Clause 10.
2. 2Within 14 days after receipt of the goods, the Customer must contact Re-Visible in writing via the contact details above and, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Re-Visible. Re-Visible will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.

OUR LIABILITY

1. 1If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
2. 2We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3. 3We do not in any way exclude or limit our liability for:
   1. 3.1death or personal injury caused by our negligence;
   2. 3.2fraud or fraudulent misrepresentation;

INTELLECTUAL PROPERTY

1. 1The Customer shall respect all licence agreements delivered by the copyright owners. Re-Visible cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
2. 2All trademarks shown on www.re-visible.com belong to their registered owners and must not be copied without prior permission.
3. 3You must not use any part of the materials on the Online Store for commercial purposes without obtaining a licence to do so from us or our licensors.

INTERNATIONAL CUSTOMERS

1. 1Customers from outside France can only payby one of the applicable payment methods available at checkout by International credit card and must pay in Euros otherwise specified, although the Online Store may show the value of the Product in your local currency, the exchange rate at the date of purchase may apply such that payment is received by Re-Visible in Euros. All other terms and conditions apply.

.

CHANGES TO TERMS & CONDITIONS

1. 1We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.

LAW AND JURISDICTION

1. 1These terms and conditions are governed and shall be interpreted in accordance with French Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.